We’re here to ensure you have a smooth experience when ordering our products.
However, we understand that sometimes things don’t go as planned.
That’s why we’ve put together this Returns and Refunds Policy to clarify how we handle these situations.
Returns and Refunds Policy Overview
At buypsychedelicmushroomonline.com, we want you to be satisfied with your purchase.
However, due to the nature of our products, returns can be a bit different than what you might expect.
What Can Be Returned?
- Defective Products: If you receive a product that’s defective or damaged, please let us know within 7 days of delivery.
- Incorrect Orders: If we send you the wrong item, we’ll gladly make it right.
What Cannot Be Returned?
- Opened Products: Due to health and safety regulations, we cannot accept returns on opened products.
- Change of Mind: If you simply change your mind about a product, we cannot offer a refund.
How to Initiate a Return
If you believe your product is defective or incorrect, follow these steps:
- Contact Us: Reach out to our customer support team within 7 days of receiving your order.
- Provide Details: Include your order number and a description of the issue.
- Return Instructions: We’ll provide you with instructions on how to return the item if applicable.
Refund Process
Once we receive your returned item (if applicable), we will:
- Review the condition of the product.
- Notify you about the approval or rejection of your refund.
- If approved, process your refund within 7-14 business days, depending on your payment method.
FAQs
How long do I have to request a return?
You have 7 days from the date of delivery to request a return for defective or incorrect items.
Will I get a full refund?
Refunds will be processed based on the condition of the returned item. If it’s opened or used, we may not be able to issue a full refund.
What if my product is missing or damaged during shipping?
If your product arrives damaged or is missing, contact us immediately. We’ll work with you to resolve the issue.
Can I exchange an item?
Currently, we do not offer exchanges. If you need a different product, please initiate a return and place a new order.